Ask IA

Ask your policies
anything.

Chat directly with your uploaded PDS documents. Ask questions in plain English, get cited answers grounded in the actual policy wording.

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Conversational AI

Plain English in. Cited answers out.

No search syntax. No keyword matching. Ask a question the way you'd ask a colleague, and get an answer grounded in the specific clauses of the policy you uploaded.

  • Every answer cites the exact section, page, and clause
  • Click any citation to jump to the source in the original PDS
  • If the policy doesn't address it, IA says so — no hallucinations
  • Follow-up questions maintain full conversation context
Is flood damage covered under this policy?
Flood is covered under Section 4 — Property Damage, but subject to a separate sub-limit of $250,000 and a 72-hour waiting period. S4.3 p.28

Note: "flood" is defined as water escaping a natural watercourse — storm surge is excluded. Excl. 12 p.41
What about storm surge specifically?
Storm surge is excluded under General Exclusion 12(b). No carve-back exists, so there is no coverage pathway for storm surge under this PDS. GE.12(b) p.41
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Grounded Responses

No hallucinations. No guesswork.

Ask IA is constrained to your uploaded documents. It doesn't pull from generic training data or make up answers. If the information isn't in the PDS, it tells you.

  • Responses grounded exclusively in your uploaded documents
  • "Not addressed in this document" when the PDS is silent
  • Flags when referenced endorsements or SPDS are missing
  • ASIC-compliant guardrails — general information only
Does this policy cover professional negligence claims?
This PDS does not contain a Professional Indemnity section. Professional negligence claims are not addressed in this document.

You may need a separate PI policy. The insurer's PI product (referenced in the Product Guide, p.3) is not included in this upload.
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Example questions

The questions brokers actually ask.

Ask IA handles the real questions that come up during placement, renewal, and claims — not just simple lookups.

"What's the excess for water damage claims?"
Finds the specific excess amount, including any aggregate deductibles or separate flood excess.
"Are contractors covered under the liability section?"
Checks the definition of "insured" and whether subcontractors are included or excluded.
"What happens if we don't notify a claim within 30 days?"
Finds the claims notification condition and explains whether late notification voids coverage.
"Explain the unoccupancy exclusion in plain English"
Translates the legal wording into a clear summary, including carve-backs and the definition of "unoccupied."
"Does this policy respond to a cyber incident affecting our POS?"
Cross-references cyber, property, and BI sections to determine if there's any coverage pathway.
"Compare the BI waiting period across our three policies"
Pulls the waiting period from each policy's BI section and presents them side by side.
Built for insurance

Not a generic chatbot. A specialist.

Ask IA understands PDS structure, Australian regulatory requirements, and insurance terminology natively.

PDS-Aware

Understands Australian PDS structure — insuring clauses, general exclusions, section-specific conditions, defined terms, and endorsement hierarchies.

Clause-Level Citations

Every answer includes precise references — section number, page, clause heading. Click any citation to open the source PDF at the exact location.

AFSL Guardrails

Outputs constrained to general information only. Never provides personal financial product advice. General Advice Warning on every response.

Multi-Document Context

Ask questions across multiple uploaded policies at once. "Which of my three quotes has the best BI cover?" works out of the box.

Tenant Isolated

Your documents are completely isolated. Ask IA only accesses policies uploaded by your firm — never another tenant's data.

Audit Trail

Every question and answer logged with timestamps and citations. Supports ASIC Best Interests Duty evidence and 7-year record retention.

Ask IA
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Always Accessible

Available everywhere in the platform.

Ask IA lives in a slide-out drawer accessible from any page. One click opens the assistant with full context of what you're viewing.

  • Slide-out drawer — doesn't interrupt your workflow
  • Context-aware — knows which document you're viewing
  • Conversation history preserved across sessions
  • Start new threads or continue previous conversations
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